Building a medical malpractice claim demands lengthy processes and the gathering of numerous documents. Requesting, retrieving, and reviewing paperwork – along with everything else – can result in delays and loss of time that you cannot afford to lose. Make your office more efficient with legal outsourcing. Delegate these time-consuming administrative tasks to experienced remote assistants and paralegals with legal and medical knowledge.
Read on to see how legal process outsourcing can solve these problems and make your firm more profitable.
Retrieving medical records:
Requesting and retrieving medical records is one of the most time-consuming and important tasks in medical malpractice cases. Medical providers are often slow to respond and require numerous follow-ups, not to mention the hassle of filling out HIPAA authorization forms. Of course, all this must be done with the million other things your on-site team is handling so outstanding requests can fall through the cracks. It takes more than three months to get all the requested records in many firms.
Legal outsourcing can significantly reduce the burden on your staff while also making sure you get those records much faster than expected by:
- Filling out HIPAA authorization forms
- Sending out the requests (by fax, email, or online submission) or preparing everything required for your on-site staff to mail-out
- Monitoring responses to requests
- Sending out timely follow-ups to medical providers who haven’t responded, including by email, fax, or phone
- Escalating to attorneys whenever providers refuse to comply
- Filing received records into your system and alerting on-site team members that records have been obtained
- If you’re using a legal outsourcing firm’s medical records review and organization services (see below), automatically send the received records for organization and review
Reviewing medical records:
Once your team has collected all the medical documents, it is essential to organize and collate the files into one coherent document so your team can build a strong case quickly and without missing anything important. However, some tasks, such as dealing with duplicates or minor medical records indirectly linked with the case, can take your on-site staff away from more high-value responsibilities. In addition, it is unlikely your legal team has sufficient medical training to properly assess the relevance of medical minutiae, meaning your expert witnesses will need to re-review every single page.
Legal outsourcing can save your firm time and make use of external medical expertise by:
- Organizing documents, weeding out duplicates, and creating indexes
- Examining records and highlighting the most pertinent documents for a strong case
- Providing medical professionals with proficiency in the medical malpractice law to identify critical components of evidence
- Significantly reduce the time and expense associated with expert witnesses by providing chronologies and summaries (see below)
Medical chronologies and summaries:
Medical chronologies and summaries are important to a medical malpractice case as they serve as a concise summary and timeline of all events in a medical file – from start to finish. These chronologies allow your in-house team and expert witnesses to quickly handle your client’s treatment history timelines and begin to identify problematic areas. In addition to the general chronology, targeted summaries can focus on medical records that diverge from accepted practice and standards. The summaries and chronologies, which are cross-referenced to the actual medical records in your system, can be provided to your expert witnesses. These experts demand a high hourly rate, and because the documents need such specialist scrutiny, this can be a lengthy, expensive, and repetitive process for your firm. With the prepared chronologies and summaries in hand, your experts can do their jobs more quickly and efficiently – resulting in lower costs and a shorter road to trial or settlement.
Lexvia provides these legal outsourcing services and many others, which have been created specifically with medical malpractice firms in mind, offering all the above benefits and extra support.
Why go with Lexvia?
Lexvia’s legal outsourcing is on-demand and round-the-clock, helping you save thousands of dollars by keeping your on-site staff focused on immediate and upfront tasks. The team at Lexvia keeps on top of your medical record requests and deadlines so you can keep your cases on track.
Lexvia retains a dedicated staff of medical professionals who then receive training in the world of law, marrying together the two industries to provide a higher level of expertise in case processing. Your team won’t need to worry about understanding the intricacies of medical cases, allowing more time for them to support clients.
Call center and phone support
Lexvia’s call center is available for your firm whenever you need it. These services allow fielding basic client queries after hours, scheduling calls with attorneys, creating calendar entries, etc. Additionally, they can make phone calls to follow up on records requests to medical providers, clients, and more. Adding these extra hours to the workday can increase your firm’s productivity and profitability while helping your team stay on top of tasks.