With the rapid pace of technological developments in the last 10 years, legal outsourcing is now more accessible and more secure than ever. Increases in internet speeds and geographical coverage, massive enhancements in cybersecurity and internet-based communications, and a plethora of purpose-built applications mean that owning massive infrastructure is no longer required to take advantage of legal outsourcing. Even the smallest of law firms can reap the rewards of legal outsourcing services, turning their practice into a highly competitive and efficient firm, all while maintaining control of costs. The benefits of legal outsourcing are numerous; we’ve covered the top benefits of legal outsourcing below.
24/7 phone support services
Your firm may end the day at 5:00 or 6:00 pm, but the world goes on. Accidents happen, people need guidance, potential clients need to know whether your firm can help. Most of these people don’t want to leave a voicemail, and by the time you’re able to return their call, they may have already engaged another firm. Legal outsourcing can help provide you with 24/7 phone support services and give your firm a round-the-clock presence. Live phone operators give potential clients assurance that your firm is always reachable. In addition to simply taking a message, 24/7 phone support operators can immediately access your calendar to schedule follow-up calls, intake interviews, and even, where needed, direct potential clients to your trusted partners (such as doctors, clinics, etc.). 24/7 phone support services will make your firm the go-to resource and help convert those potential clients.
Remote Paralegal Support
One of the most important benefits of legal outsourcing is remote paralegal support. By utilizing skilled, experienced paralegals working remotely (whether simply different hours or from different time zones), your firm can process legal work 24 hours a day. Remote paralegals simply pick up where your “day shift” on-site paralegals left off. Remote paralegal support can create new matters in your system and draft complaints, discovery demands, motions, and so much more, all while you’re asleep. Remote paralegal support will enable you to ease the burden on your on-site staff without worrying about overhead and process matters faster and more efficiently, reducing the lifecycle of the case.
Medical summaries and chronologies
Knowing what’s in those medical records and what happened when is extremely important. Sending boxes of medical records to be reviewed for the first time by your expert witness is expensive. Your paralegal staff doesn’t have the time and may not have the proper medical training. Enter legal outsourcing, which can provide trained and licensed medical professionals at a fraction of the cost. These experienced individuals can comb through voluminous records for you, creating medical summaries and chronologies highlighting important events and cross-reference records. These medical summaries and chronologies then become a vital resource for your team and make the expert’s job much easier (and cheaper).
Proper calendar management is vital to your law practice, so vital in fact that some states require the usage of multiple backup calendars. Legal outsourcing can make sure you never miss an important date with calendar management services. Calendar management services assist in calendaring important dates – especially court dates, setting up alerts, creating and executing tasks related to those dates, and then manually emailing you a reminder every morning of upcoming events. Calendar management has never been so easy!
‘Intake to Close’ case management services
Every case has numerous moving parts; from intake through the case’s final resolution, there are hundreds of tasks to accomplish. For any given case: data must be entered; documents must be created, reviewed and/or responded to; clients must be interviewed; witnesses need to be retained; hearings have to be attended; emergency matters must be dealt with; and so much more. Things fall through the cracks causing delays (even if nothing important is missed) in handling the day-to-day. You and your staff are so busy, and you may not realize that it’s been six months since you requested medical records that still haven’t come in. Legal outsourcing case management services can eliminate such issues. The case management services team helps you make sure everything is running smoothly. For example, they’ll monitor your system and your mail to alert you that those medical records haven’t been received in a timely fashion and automatically create a follow-up request for you to mail.
Daily mail or document indexing
Documents and the daily mail are the lifeblood of a law firm. Important papers arrive every day and must be entered into your system as quickly as possible, but it can be a herculean task. Legal outsourcing can help. Daily mail indexing or document indexing enables you to make a single batch scan of all your daily mail when it arrives and then distribute the physical documents to your team. Meanwhile, your legal outsourcing daily mail indexing team is breaking up the file into individual documents and then carrying out document indexing, putting each document in the proper place in your system with a proper name for easy reference.
End-to-end no-fault litigation processing
No-fault litigation runs on a shoestring margin. It is absolutely vital that these cases are processed as quickly and efficiently as possible. Utilizing all of the above benefits and more, legal outsourcing can provide end-to-end no-fault litigation processing services – staying on top of your mail, calendar, and requests; drafting complaints and motions; liaising with your clients; electronically filing documents, and so much more. No-fault litigation processing teams help you get from complaint to resolution as fast as possible, keeping your margin as large as possible.
Also Read: Benefits of Legal Outsourcing in a COVID World
Speaking of benefits of legal outsourcing, request a consultation with our expert today and learn more about the end-to-end comprehensive Litigation Support Services that we provide.