24x7 Phone Support Services for PI Law Firms

24x7 Phone Support Services

Overview

Comprising of bilingual personal injury experts, Lexvia’s phone support services enable you to keep your office open 24 hours a day, 7 days a week, 365 days a year. From intake to settlements, the team is rigorously trained in all aspects of the litigation process to provide your clients trustworthy support for all their requirements. With no upfront investment and an extremely cost effective monthly subscription plan, Lexvia's 24x7 phone support services are the best way to grow your practice.

Benefits

Our 24x7 phone support services help handle all types of personal injury cases and mass torts

  1. During and after office hours support

    When people are hurt, they want to reach out to you immediately. 24x7 phone support service can help you cater to client calls and requests after office hours, and even during office hours if the need arises.

  2. Client communication and reminders

    From obtaining additional information from your clients about their claim to reminding your client about an upcoming Doctor appointment or Court date, Lexvia's bilingual call center can reach your clients at any time during or after your business hours.

  3. On-the-go access

    Lexvia’s phone support services are backed by the latest cloud-based systems such as CloudLex – the only legal cloud built exclusively for personal injury attorneys – making them efficient users of technology. This enables you to access your records on any device with an internet connection.

Scenario 1

A well-established personal injury law firm with an active caseload of over 1,500 claims has launched an advertisement campaign for a mass tort claim involving a recalled medication causing cardiac arrest and death among its consumers. Upon launch, the campaign has generated hundreds of leads and has filled up the existing phone lines, leading the law firm to divert the increase of both incoming and follow up calls to a company capable of conducting the firm’s intake process.

Solution

Lexvia, Inc.’s Call Center Services’ experienced bilingual agents became an extension of the law firm; handling the initial qualifications questionnaire and plaintiff fact sheet process for the firm while providing the same courtesy and professionalism that this firm’s reputation was built on.

Scenario 2

A prominent personal injury law firm in one of the largest cities in the Country handles a high volume of a variety of claims including motor vehicle accidents, premises, workers compensation, medical malpractice, and mass tort. The firm needs to outsource a variety of tasks up to and including the following; Calling up new and existing clients for intakes, appointment reminders (independent medical examinations , medical office visits), Insurance and Medicare claim set ups, medical record request follow up calls, and online chat support.

Solution

Lexvia, Inc. and its Call Center Service facilitates all these tasks in a, “24 hours a day, 7 days a week”, operations capacity. Lexvia, Inc. provides bilingual landline and online chat support and appointment notifications to the firm’s clientele, all for a price beneficial to the company’s payroll.

Interested in learning more about how Lexvia can help your firm?

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